This conference covers the challenges that you take head on every day: customer experience, going global, personalization and much more. At B2B Online, they provide the attendees with the tips and insights they need when going up against their biggest competitors.
Brandon Spear will Chair Track C of Pricing, Marketplace and Merchandising, to discuss best practices and a case study around streamlining your business. Brandon will be joined by a panel of industry leaders including:
Paul Lin, CEO, Drill Spot, LLC
Ricky Hernandez, Director of Sales, eCommerce Channel, Avery Products Corporation
Brad Buhl, COO, Broadleaf Commerce
Peter Sheldon, VP of Strategy, Magento Commerce
Brian Thomas, Director of Application Development, PartsSource
Sophia Drivalas, VP, eCommerce, Interline Brands
Kyle Hilbrenner, Director eCommerce, Zoro US
Meyar Sheik, CEO & Co-founder, Certona
William Uppington, Chief Product & Strategy Officer, Bloomreach
Rich Cohen, President and Founder, Elevate Packaging, Inc
Marta Dalton, Director, eCommerce, Coca-Cola
The Amazon Effect has changed the expectations of B2B buyers, who now expect their B2B transactions to mirror their B2C experiences -- not just online, but everywhere they buy. In fact, nearly 70% of customers prefer to spend money with omni-channel sellers. This is good news for suppliers, because omni-channel customers are 15% more profitable than online-only shoppers and 25% more profitable than call-in or in-store-only customers. To realize the most value from these buyers, sellers need a 360 degree view of their purchasing behavior, regardless of where they buy. There is a $1.2 trillion opportunity in B2B eCommerce, so getting it right matters. Today, 50% of B2B companies sell online, but that number is expected to jump to 70% in the next two years. Often, the stage that makes or breaks 5-star customer experiences online is checkout, where sellers are misaligned with the purchase controls and preferences of buyers. Whether you have an eCommerce site, or are in the process of implementing one, now is the time to make adjustments to maximize sales.
B2B Online Europe is the place for Digital Marketing & eCommerce leaders to learn to power innovative omnichannel customer experiences, leverage advanced data analytics for customer insights and optimize the relationship between the manufacturer and distributor.
B2B Online Singapore is the perfect place to learn how to master digital transformation, optimize the customer experience, streamline customer data and better manage the manufacturer/distributor relationship.
Make sure to meet with Piers Gorman to learn more about how we’re connecting the omni-channel commerce journey.
B2B Online Singapore will take place at Novotel Clarke Quay, Singapore on October 17th through October 18th.
This conference will give B2B companies a chance to strengthen their command of digital commerce strategies, practices and technologies. Make sure to stop by our booth, where we will be demonstrating Credit as a Service to show how to drive loyalty through payments by integrating online and offline payments to deliver a consistent customer experience.