Earned Media

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05/25/2018
Taking B2B eCommerce Omnichannel

No B2B transaction occurs in a vacuum. Buyers and suppliers must consider the history of their relationship, negotiated rates and payment terms, and the reputations of the companies working together. Every interaction — from negotiating contracts to making payment to extending credit — is connected, but the complexity of B2B commerce creates many opportunities for disjointed, friction-filled experiences on both sides.

Brandon Spear, president of global B2B payment and credit solutions provider MSTS, said these negative experiences can be frequent, potentially jeopardizing the buyer-supplier relationship at a time when it’s becoming a more strategic component of B2B commerce than ever. A simple change in commerce channel is just one example of how a B2B transaction can quickly go awry if buyers and suppliers are not interconnecting their processes.

Spear told PYMNTS, “If you purchase from a retailer who has a B2B channel from their eCommerce platform, then walk into a physical store, or maybe you phone them to place an order — how does that seller still maintain their omnichannel solution for you so they know who you are, and interact with you the same way, whether you’re online or on the phone or in a physical store? That’s a challenge.”

Read the full article by PYMNTS to see what components build a successful omnichannel strategy. 

In the Press

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09/07/2018
As Even Small Merchants Sell Globally, Payments Industry Faces Bigger Demands

This article was written by PaymentsSource

 

 

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08/27/2018
CIO Spotlight: Dan Zimmerman, MSTS

Written by IDG Connect | August 27 2018

 

 

 

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08/22/2018
Credit as a Service for the B2B Market

Multi-Service Technology Solutions (MSTS) was founded in 1978 by a former trucking company owner who wanted to automate payments for trucking services.

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08/22/2018
Implementing a Customer-Centric B2B Omni-Channel Strategy

Today's B2B customer is a digitally-savvy omnichannel connoisseur with high expectations of a B2C-like buying experience that still meets their more complex B2B needs.

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08/10/2018
Navigating the Complexities of Managing B2B Credit and Payments Operations for National Account Programs

Most businesses have a natural aversion to risk, experience resource constraints and often a need to cater to customers who use disparate merchant networks. This poses a tremendous challenge to scalability.

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07/12/2018
PayThink International Payments have lots of tech, but rules are stuck in the past

In today’s digital economy, most people think that sending money across borders is a seamless process.

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07/03/2018
Removing the Friction from Cross-Border Payments Reconciliation

For businesses looking to expand their ventures in global markets, cross-border payment frictions can vary from delivering international payments on time in the correct amount to delivering them in the recipient’s preferred currency.

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05/25/2018
Taking B2B eCommerce Omnichannel

No B2B transaction occurs in a vacuum. Buyers and suppliers must consider the history of their relationship, negotiated rates and payment terms, and the reputations of the companies working together.

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05/07/2018
A Cloud-Based Payments Service Launches for B2B

“Credit as a Service” debuted today from payments company MSTS to let online sellers provide their own branded lines of credit to buyers.

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05/18/2018
The Nilson Report: May 2018, B2B Credit as a Service Platform

Retailers around the world are losing sales to Amazon.com and other online marketplaces, and some are looking to replace lost business-to-consumer (B2C) revenue by expanding business-to-business (B2B) sales.