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04/23/2018
The New Rules of IT-Business Alignment in the Digital Era

In today’s world of everything-as-a-service, with technology increasingly moving outside IT’s direct control and most organizations striving for digital transformation, aligning IT strategy with business strategy looks very different than it did a few years ago. And success in this essential area is governed by a whole new rulebook.

There are three rules to make IT-business alignment work in today’s world.

Rule No. 1: Balancing maintenance and innovation is crucial — and more difficult than ever

Rule No. 2: IT may no longer control all technology, but it’s still responsible for making sure nothing goes wrong

Rule No. 3: IT must commit to the success of every department — and of the organization as a whole

According to a Gartner report released in late 2016, only 23 percent of CIOs are seen as a trusted business ally by their CEOs. Dan Zimmerman, CIO of B2B payments company MSTS, thinks he knows why. “They’re spending too much of their time keeping the lights on and not understanding the needs of the customers or how the business needs to evolve,” he says.

But many IT leaders face a seemingly impossible choice. If they focus their attention on keeping the lights on, IT risks being seen as a cost center rather than a business driver. IT professionals may be perceived as a high-tech version of plumbers whose job is the digital equivalent of making sure water comes out when users turn on the tap.

 

Read the full article by Minda Zetlin on www.cio.com 
 

In the Press

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09/07/2018
As Even Small Merchants Sell Globally, Payments Industry Faces Bigger Demands

This article was written by PaymentsSource

 

 

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08/27/2018
CIO Spotlight: Dan Zimmerman, MSTS

Written by IDG Connect | August 27 2018

 

 

 

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08/22/2018
Credit as a Service for the B2B Market

Multi-Service Technology Solutions (MSTS) was founded in 1978 by a former trucking company owner who wanted to automate payments for trucking services.

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08/22/2018
Implementing a Customer-Centric B2B Omni-Channel Strategy

Today's B2B customer is a digitally-savvy omnichannel connoisseur with high expectations of a B2C-like buying experience that still meets their more complex B2B needs.

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08/10/2018
Navigating the Complexities of Managing B2B Credit and Payments Operations for National Account Programs

Most businesses have a natural aversion to risk, experience resource constraints and often a need to cater to customers who use disparate merchant networks. This poses a tremendous challenge to scalability.

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07/12/2018
PayThink International Payments have lots of tech, but rules are stuck in the past

In today’s digital economy, most people think that sending money across borders is a seamless process.

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07/03/2018
Removing the Friction from Cross-Border Payments Reconciliation

For businesses looking to expand their ventures in global markets, cross-border payment frictions can vary from delivering international payments on time in the correct amount to delivering them in the recipient’s preferred currency.

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05/25/2018
Taking B2B eCommerce Omnichannel

No B2B transaction occurs in a vacuum. Buyers and suppliers must consider the history of their relationship, negotiated rates and payment terms, and the reputations of the companies working together.

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05/07/2018
A Cloud-Based Payments Service Launches for B2B

“Credit as a Service” debuted today from payments company MSTS to let online sellers provide their own branded lines of credit to buyers.

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05/18/2018
The Nilson Report: May 2018, B2B Credit as a Service Platform

Retailers around the world are losing sales to Amazon.com and other online marketplaces, and some are looking to replace lost business-to-consumer (B2C) revenue by expanding business-to-business (B2B) sales.