In today’s world of everything-as-a-service, with technology increasingly moving outside IT’s direct control and most organizations striving for digital transformation, aligning IT strategy with business strategy looks very different than it did a few years ago. And success in this essential area is governed by a whole new rulebook.
There are three rules to make IT-business alignment work in today’s world.
Rule No. 1: Balancing maintenance and innovation is crucial — and more difficult than ever
Rule No. 2: IT may no longer control all technology, but it’s still responsible for making sure nothing goes wrong
Rule No. 3: IT must commit to the success of every department — and of the organization as a whole
According to a Gartner report released in late 2016, only 23 percent of CIOs are seen as a trusted business ally by their CEOs. Dan Zimmerman, CIO of B2B payments company MSTS, thinks he knows why. “They’re spending too much of their time keeping the lights on and not understanding the needs of the customers or how the business needs to evolve,” he says.
But many IT leaders face a seemingly impossible choice. If they focus their attention on keeping the lights on, IT risks being seen as a cost center rather than a business driver. IT professionals may be perceived as a high-tech version of plumbers whose job is the digital equivalent of making sure water comes out when users turn on the tap.
Read the full article by Minda Zetlin on www.cio.com
In the Press
Buoyed by reports of record 2018 holiday spending, analysts predict more retail growth in 2019, particularly in the evolving small and midsize business (SMB) sector. Advanced technologies have introduced SMBs to a big-brand experience and new set of challenges.
When it’s time to pay up, commercial buyers may be in for a pleasant surprise when purchasing online. The launch of Amazon’s Pay By Invoice feature last year opened the door for more flexible B2B payment schedules.
The expectations of B2B buyers are evolving. Today, buyers are looking for the same ease and convenience Amazon delivers for B2C transactions. Satisfying such demand, however, isn’t as simple as developing an online presence.
Don’t think of them as mere podcasts — though PYMNTS certainly does a lot of podcasts, discussing with payments and commerce experts the hottest topics of the day, with each conversation not only digging into the past and present but having an outlook toward the future.
Today’s business world is one of rampant change. While technology is driving much of this disruption, evolving customer expectations are dramatically altering the face of the financial services, payments and fintech industries.
MSTS, a global B2B payment and credit solutions provider, today announced that its innovative Credit as a Service solution is now available to mid-market and small businesses.
CIO Spotlight: Dan Zimmerman, MSTS
Name: Dan Zimmerman
Job title: Chief Product and Information Officer (CPIO)
Time in current role: 3 yrs.
Location: Overland Park, KS