In the recent reemergence of marketplaces, adopting the right technologies at every step is key for CX success. B2B buyers want to have the same purchasing experience as B2C buyers. Though there are several points in the online journey that need attention, the purchasing experience is usually an afterthought for B2B organizations. We teamed up with Chris Neeley and Paul English of uShip, a B2B marketplace, on this fireside chat to talk about payment and shipping strategies in today’s market and the “Cost of Not Addressing the Purchasing Journey on B2B Marketplaces.”
uShip, an online platform connecting shippers and carriers, whose mission is to make shipping cheap and to connect providers, shared how they’re adjusting their purchasing journey to exceed market expectations. Learn how they’ve helped brands like eBay, Etsy and Ritchie Brothers with shipping challenges and why they selected MSTS’ Credit as a Service solution to help with their payment strategy.
“B2B buyers demand payment terms because of large repeat purchases, credit cards simply aren’t practical. uShip originated as a consumer focused business and needed to adapt to B2B. We selected MSTS as a trusted partner to help us adapt with Credit as a Service.“Chris Neeley – Controller, uShip